ITIL NEWS AND REVIEW

IT service continuity management

IT service continuity management (ITSCM) covers the processes by which plans are put in place and managed to ensure that IT Services can rec...
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Service-level management

Service-level management provides for continual identification, monitoring and review of the levels of IT services specified in the Service-...
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Changes and characteristics of the 2011 edition of ITIL

ITIL 2007 Edition (previously known as version 3) is an extension of ITIL v2 and fully replaced it following the completion of the withdrawa...
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History Responding to growing dependence on IT

Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed...
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  • Version 2 of ITIL
  • IT service continuity management
  • ITIL service support V2 This CD-ROM
  • Changes and characteristics of the 2011 edition of ITIL
  • History Responding to growing dependence on IT

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